The following guidelines applied while the FIFA Resale Platform was open:
If tickets are successfully resold on the FIFA Resale Platform, FIFA Ticketing will issue the seller a resale confirmation stating that you no longer have the right to use the ticket(s). No other communication from FIFA Ticketing or any third party shall be considered confirmation of a successful resale. Resales cannot be canceled once completed.
If tickets, including accessibility tickets, are not resold at least one hour before the kick-off of the relevant match, they will automatically be withdrawn and returned to your FIFA ticketing account. Please note that technical issues may delay the return of tickets, so it is strongly recommended to withdraw them before matchday to avoid any unforeseen issues. If you or your guests decide to use the tickets instead, be sure to withdraw them from the platform in advance to ensure they remain available for personal use.
Please ensure you have read and understood the terms and conditions applicable to you:
- Ticket Transfer and Resale Policy
- Terms of Sale for Ticket Packages
- Ticket Packages (General Public) Legal Documents