Several issues can cause display problems or unexpected behavior. Below are the most common, with troubleshooting steps:
- Generic Error Messages
Try closing and reopening the app. If the error recurs, contact us via our contact form; you can access that here.
- Images or Content Fail to Load
Restart the app. If that doesn’t help, take a screenshot, note the section where it happened, and send both in your support request.
- Random Logouts
When you get logged out unexpectedly, dismiss the notification, force-quit the app from your device settings, then reopen and sign in again.
- App Won’t Open on a Rooted Device
For security reasons, the app blocks on rooted devices with a “Rooted Device” message. There is no in-app workaround.
- Forgotten Password
On the login screen, tap “Forgotten password,” enter your registered email address, and follow the reset link you receive.