If you receive a pop-up message saying “Unable to access. Your ticket(s) are currently open on another device,” it means that your tickets are being accessed on another device. To access your tickets, please log out from the app on the other device first. If you purchased tickets via FIFA.com/tickets and no longer have access to that device, please click on “Contact Us.” Otherwise, please reach out to your Main Ticketing Contact through whom you requested your ticket(s).