If your guest can no longer attend the match you sent them tickets for, they can return the tickets to you.
In case your guest has not yet downloaded the tickets, you should follow these steps:
- Open the FIFA Club World Cup 2025™ App and sign in
- Tap the “My Tickets” button to see your tickets and select the ‘‘FIFA Wallet’’ option to see your tickets. Alternatively, you can tap the “FIFA Wallet” icon in the top-right corner
- Go to the “Pending” section, located under the “Transactions’’ section and follow the on-screen instructions
In case your guest has already downloaded the tickets, they should follow these steps:
- Open the FIFA Club World Cup 2025™ App and sign in
- Tap the “My Tickets” button to see your tickets and select the ‘‘FIFA Wallet’’ option to see your tickets. Alternatively, you can tap the “FIFA Wallet” icon in the top-right corner
- Select the ticket(s) you want to return, tap the “Return ticket” button and follow the on-screen instructions
Once the ticket(s) are back in your FIFA Club World Cup 2025™ App, you can either keep them or click the ‘‘Send your ticket(s)’’ button to send them to new guest(s).
IMPORTANT: A “Ticket Transfer” is different from “Send your ticket(s). ” You can only transfer your ticket to another individual by logging into your FIFA ticketing account on FIFA.com/tickets. You should send ticket(s) to a guest via the FIFA Club World Cup 2025™ App if you are inviting someone to attend a match with you or otherwise wanting them to use the tickets you purchased. Terms & Conditions apply.